Community Support

OpenAlgo is community supported. There is no vendor helpdesk and no paid support tier: help comes from other traders and developers running the same software, and from the maintainers when they have time.

Where to Get Help

Channel	Use it for	Link
Discord	Questions, setup problems, strategy discussion, release news	https://www.openalgo.in/discord
GitHub Issues	Reproducible bugs and feature requests	github.com/marketcalls/openalgo/issues
GitHub Discussions	Open-ended questions that are not bugs	github.com/marketcalls/openalgo/discussions
YouTube	Walkthroughs and feature demonstrations	youtube.com/@openalgo
X (Twitter)	Announcements	@openalgoHQ

Security issues are the exception. Do not report a vulnerability in a public channel. Email [e-mail] instead, as described in the repository's SECURITY.md.

Community Guidelines

• Respect: Treat every member with respect. No harassment or discrimination is tolerated.

• Collaboration: Feel free to ask for help and offer support. Share your knowledge and learn from others.

• No Spam: Keep discussions on-topic. Avoid spamming channels with promotions or irrelevant content.

• No paid signal selling: OpenAlgo is execution infrastructure, not a marketplace. Do not use the community to sell strategies or tips.

• Intellectual Property: Respect copyright laws and do not share illegal downloads or copyrighted content.

• Privacy: Do not share personal information of yourself or others. Never paste an API key, a broker credential, or the contents of your .env file into a public channel or a GitHub issue.

Asking a Question That Gets Answered

OpenAlgo runs on your own machine against your own broker, so nobody else can see what went wrong. Include:

• your OpenAlgo version, from the dashboard footer or pyproject.toml;

• your operating system and Python version;

• the broker plugin you are connected to;

• what you expected and what actually happened;

• the relevant lines from log/, with API keys and order IDs redacted.

"It does not work" cannot be answered. A log excerpt usually can.

Before You Ask

Most questions are already answered:

• What is OpenAlgo? for scope and boundaries

• Getting Started for installation

• API Documentation for the REST and WebSocket contract

• Symbol Format for how symbols are constructed

• Responsibilities for what you are expected to own

• Contributors for the development setup

Search the existing GitHub issues too. A bug you hit today has often been reported, and sometimes fixed, already.

Contributing Back

The community works because people give as well as take. Useful contributions include reporting a reproducible bug, improving a documentation page, adding a broker plugin, and answering someone else's question on Discord. See Contributors for the development setup and pull-request conventions.

What Support Does Not Cover

• Guaranteed response times, including during market hours.

• Debugging your trading strategy or its profitability.

• Broker-side problems. Contact your broker for API entitlement, rate limits, static IP registration, and account issues.

• Recovering money lost to a strategy, a misconfiguration, or an outage. See Responsibilities.