> For the complete documentation index, see [llms.txt](https://docs.openalgo.in/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.openalgo.in/community-support.md).

# Community Support

OpenAlgo is community supported. There is no vendor helpdesk and no paid support tier: help comes from other traders and developers running the same software, and from the maintainers when they have time.

### Where to Get Help

| Channel            | Use it for                                                   | Link                                                                                               |
| ------------------ | ------------------------------------------------------------ | -------------------------------------------------------------------------------------------------- |
| Discord            | Questions, setup problems, strategy discussion, release news | <https://www.openalgo.in/discord>                                                                  |
| GitHub Issues      | Reproducible bugs and feature requests                       | [github.com/marketcalls/openalgo/issues](https://github.com/marketcalls/openalgo/issues)           |
| GitHub Discussions | Open-ended questions that are not bugs                       | [github.com/marketcalls/openalgo/discussions](https://github.com/marketcalls/openalgo/discussions) |
| YouTube            | Walkthroughs and feature demonstrations                      | [youtube.com/@openalgo](https://www.youtube.com/@openalgo)                                         |
| X (Twitter)        | Announcements                                                | [@openalgoHQ](https://twitter.com/openalgoHQ)                                                      |

**Security issues are the exception.** Do not report a vulnerability in a public channel. Email `rajandran@openalgo.in` instead, as described in the repository's `SECURITY.md`.

### Community Guidelines

* **Respect:** Treat every member with respect. No harassment or discrimination is tolerated.
* **Collaboration:** Feel free to ask for help and offer support. Share your knowledge and learn from others.
* **No Spam:** Keep discussions on-topic. Avoid spamming channels with promotions or irrelevant content.
* **No paid signal selling:** OpenAlgo is execution infrastructure, not a marketplace. Do not use the community to sell strategies or tips.
* **Intellectual Property:** Respect copyright laws and do not share illegal downloads or copyrighted content.
* **Privacy:** Do not share personal information of yourself or others. Never paste an API key, a broker credential, or the contents of your `.env` file into a public channel or a GitHub issue.

### Asking a Question That Gets Answered

OpenAlgo runs on your own machine against your own broker, so nobody else can see what went wrong. Include:

* your OpenAlgo version, from the dashboard footer or `pyproject.toml`;
* your operating system and Python version;
* the broker plugin you are connected to;
* what you expected and what actually happened;
* the relevant lines from `log/`, with API keys and order IDs redacted.

"It does not work" cannot be answered. A log excerpt usually can.

### Before You Ask

Most questions are already answered:

* [What is OpenAlgo?](/readme.md) for scope and boundaries
* [Getting Started](/installation-guidelines/getting-started.md) for installation
* [API Documentation](/api-documentation/v1.md) for the REST and WebSocket contract
* [Symbol Format](/symbol-format.md) for how symbols are constructed
* [Responsibilities](/responsibilities.md) for what you are expected to own
* [Contributors](/contributors.md) for the development setup

Search the existing GitHub issues too. A bug you hit today has often been reported, and sometimes fixed, already.

### Contributing Back

The community works because people give as well as take. Useful contributions include reporting a reproducible bug, improving a documentation page, adding a broker plugin, and answering someone else's question on Discord. See [Contributors](/contributors.md) for the development setup and pull-request conventions.

### What Support Does Not Cover

* Guaranteed response times, including during market hours.
* Debugging your trading strategy or its profitability.
* Broker-side problems. Contact your broker for API entitlement, rate limits, static IP registration, and account issues.
* Recovering money lost to a strategy, a misconfiguration, or an outage. See [Responsibilities](/responsibilities.md).